Shipping policy

<p>At RoboBlast, we want your set to reach you quickly and safely. Here's how shipping works.</p> <h3>Where We Ship</h3> <p>We currently ship to addresses within the United States.</p> <h3>Order Processing Time</h3> <p>All orders are processed within 1–3 business days (excluding weekends and public holidays). You'll receive an email with your tracking number as soon as your order ships. Orders with Priority Processing are moved to the front of the queue and dispatched first.</p> <h3>Shipping Options and Delivery Times</h3> <ul> <li><strong>Free Shipping:</strong> estimated delivery in 6–12 business days after your order ships.</li> </ul> <p>All delivery times are estimates provided by our shipping partners and are not guaranteed. Priority Processing speeds up handling in our warehouse; carrier transit times still apply.</p> <h3>Holiday Season and Peak Periods</h3> <p>During the holiday season and other peak periods (including Black Friday, Cyber Monday and the weeks before Christmas), our fulfillment partners and carriers handle very high volumes. <strong>During these periods delivery can take up to 30 business days</strong> from the date your order ships. These delays are outside of our control and do not qualify as a lost order or a reason for a refund. If you need your set by a specific date, please order as early as possible.</p> <h3>Other Delays</h3> <p>Carrier delays, severe weather, customs checks or other events outside our control can occasionally add time to delivery. We'll always do our best to keep you updated.</p> <h3>Shipping Costs</h3> <p>Shipping costs, if any, are shown at checkout before you pay.</p> <h3>Tracking Your Order</h3> <p>Please allow 24–72 hours for tracking information to update after you receive your shipping email. Tracking may also pause for several days while the package is in transit between hubs – this is normal. If you can't find your tracking email, check your spam folder or contact us at askpliumo@gmail.com.</p> <h3>Shipping Protection</h3> <p>If you added Shipping Protection to your order and your package is lost, stolen or arrives damaged, email us at askpliumo@gmail.com within 30 days of the estimated delivery date with your order number (and photos if the item is damaged). We'll send a free replacement or issue a full refund for the affected items. Shipping Protection does not cover normal shipping delays, including holiday-season delays, or an incorrect address entered at checkout.</p> <h3>Incorrect Address</h3> <p>Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrect or incomplete address provided by the customer. If you spot a mistake, email us immediately at askpliumo@gmail.com; we can't guarantee changes once an order has been processed. Packages returned to us because of an incorrect address can be reshipped for a reshipping fee.</p> <h3>Lost or Delayed Packages</h3> <p>If your package hasn't arrived within the delivery window above (including the 30-business-day holiday window), reach out to us and we'll investigate with the carrier and find a solution.</p> <h3>Contact Us</h3> <p>Questions about your order or shipping? Email us at askpliumo@gmail.com.</p>